Easy contact methods:
||777800-654-9283 (9am-8pm EST)
Current order processing time is the next, if not the same, business day. It is our goal to ship all orders on the same day if they are received by 2:00pm EST. We pride ourselves on achieving that goal over 95% of the time on our online orders.
UPS and USPS are our primary shippers. Our system calculates shipping costs for your purchase using a real-time query from the UPS and USPS rate databases. They can be higher or lower, depending on how far you live from the Atlanta, Georgia area (30028). We ship at cost and the actual price will be sent with your receipt. Once your order has been shipped you will receive a tracking number via email from UPS and/or RainHarvest Systems. Tracking information for orders placed using USPS may not be available for up to 72 hours, but often times it's available after 24 hours. Unlike UPS, the shipping transit times estimated by USPS services are not a guaranteed service. If you wish to order an expedited service, please choose a UPS option at checkout.
COVID-19 UPDATE: Due to current circumstances, shipping transit times may be delayed, especially affecting all USPS services. We thank you for your continued patience, during this time.
We try to make certain that every package is packed securely so it will arrive to you without damage. Every UPS package is insured for damage during delivery. If your package is received with damage, please let us know as soon as possible so we can help you with the claims process. You will probably need to file a claim with UPS within 14 days in order to receive reimbursement of product and shipping costs.
*Free Ground Shipping Rules and Exclusions:
Free Ground Shipping offer is valid for orders placed online within the contiguous 48 states (AK, HI, PR, VI and international orders are excluded). Offer subject to change or cancellation without notice. Free Ground Shipping is valid on all small parcel standard ground shipping via USPS, UPS, FEDEX or motor freight selected by RainHarvest Systems at time of shipment. Multiple orders may be consolidated if shipping to the same address. Free Ground Shipping not valid on water tanks, Optimax filters, any products with additional flat-rate shipping options or most orders requiring motor freight, unless otherwise specified in product descriptions. Offer not valid for customers who participate in any freight collect, 3rd party billing, consignee billing program or dealer/reseller discounted items. Offer is not applicable for credit toward any premium air upgrades or other expediting services.
Discounts and coupon codes cannot be redeemed towards any exclusive "Free Shipping" (as advertised) package deals that include any item to be shipped via freight.
Duties and Taxes:
We ship to United States, APO/FPO military addresses, Canada, Mexico, Bahamas and Caribbean addresses, among others, via UPS and USPS. While we charge any and all applicable shipping and handling charges for domestic addresses, international ship-to addresses may incur additional duties and taxes that cannot be calculated by our shipping estimator at this time. Please contact us directly for more information regarding duties and taxes that your order may be subject to, upon delivery.
Product Returns Policy:
If you are not satisfied with your purchase, please call our Shipping Department at 800-654-9283 and request a Return Material Authorization prior to returning any merchandise. Requests for returns for standard non-special-order items may be made within 30 days of the item's ship date.
In order to provide our customers the highest quality products at the lowest possible prices, we only accept returned merchandise in "factory new” condition. We must be able to resell the product as new in the condition it is returned to us.
'Factory New' Includes:
- The original retail packaging in like-new condition. No missing, torn, taped, scratched, crushed, soaked or disfigured packaging will be accepted. Packaging includes all padding, spacers, bags and any other component used for packaging the product or its accessories.
- All parts, fittings, adapters, instructions, manuals, cords and any other components that were included with each product eligible for return.
Always package the returned items inside of another durable box to prevent damage to the original product packaging. If items are damaged during shipping in transit back to us due to improper packaging, you will only be refunded for the items not damaged, less any additional shipping costs to return the damaged products to you.
Refunds for approved returns will be credited in the same form of payment used for the purchase unless other arrangements have been made. Credit card refunds can take 24-48 hours to appear in your bank account.
Special order and/or custom fabricated products may not be cancelled or returned under any circumstances.
If you have any questions regarding our shipping and returns policy, e-mail us at firstname.lastname@example.org, or call us at 800-654-9283 and choose the option for our Shipping Department.