Easy contact methods:
|Telephone:||800-654-9283 (9AM-8PM EST)|
|Live Chat:||Click here|
Current order processing time is 1-2 days. It is our goal to ship all orders on the same day if they are received by 2:00 PM EST. We pride ourselves on achieving that goal over 95% of the time on our online orders.
UPS and USPS are our primary shippers. Our system calculates shipping costs for your purchase using a real-time query from the UPS and USPS rate databases. They can be higher or lower, depending on how far you live from the Atlanta Georgia area (30040). We ship at cost and the actual price will be sent with your receipt. Once your order has been shipped you will receive a tracking # via e-mail from UPS and/or RainHarvest Systems. Tracking information for orders placed using USPS may not be available for up to 72 hours.
We ship to US, Canada, Mexico, Bahamas and Caribbean addresses via UPS and USPS. We try to make certain that every package is packed securely so it will arrive to you without damage. Every UPS package is insured for damage during delivery. If your package is received with damage, please let us know as soon as possible so we can help you with the claims process. You will probably need to file a claim with UPS within 14 days in order to receive reimbursement of product and shipping costs.
Product Returns Policy:
If you are not satisfied with your purchase, please call our Shipping Department at 800-654-9283 and request a Return Material Authorization prior to returning any merchandise.
Requests for returns for standard non-special-order items may be made within 30 days of the item's ship date.
In order to provide our customers the highest quality products at the lowest possible prices, we only accept returned merchandise in "factory new” condition. We must be able to resell the product as new in the condition it is received.
Factory new includes:
Always package the returned items inside of another durable box to prevent damage to the original product packaging. If items are damaged during shipping in transit back to us due to improper packaging, you will only be refunded for the items not damaged, less any additional shipping costs to return the damaged products to you.
Refunds for approved returns will be credited in the same form of payment used for the purchase unless other arrangements have been made. Credit card refunds can take 24-48 hours to appear in your bank account.
Special order and/or custom fabricated products may not be cancelled or returned under any circumstances.
If you have any questions regarding our policy e-mail us at: firstname.lastname@example.org or by calling 800-654-9283 and choose the option for our Shipping Department.