Shipping and Returns

Ordering info:
Current order processing time is 1-2 days.

Shipping:
UPS is our primary shipper. We only estimate shipping costs for your purchase. They can be higher or lower, depending on how far you live from Cumming Georgia (30040). We ship at cost and the actual price will be sent with your receipt. Once your order has been shipped you will receive a tracking # via e-mail from UPS.

We ship to US, Canada, Mexico, Bahamas and Caribbean addresses via UPS. We try to make certain that every package is packed securely so it will arrive to you without damage. Every package is insured with UPS for damage during delivery. If your package is received with damage, please let us know as soon as possible so we can help you with the claims process. You will probably need to file a claim with UPS within 14 days in order to receive reimbursement of product and shipping costs.

Product Returns Policy:
If you are not satisfied with your purchase, please call for a return authorization prior to returning any merchandise.

In order to provide our customers the highest quality products at the lowest possible prices, we only accept returned merchandise in "factory new” condition.  We must be able to resell the product as new in the condition it is received.

Factory new includes:

• The original retail packaging in like-new condition. No missing, torn, taped, scratched, crushed, soaked or disfigured packaging will be accepted. Packaging includes all padding, spacers, bags and any other component used for packaging the product or its accessories.
  
  
• All parts, fittings, adapters, instructions, manuals, cords and any other components that were included with each product eligible for return.

Always package the returned items inside of another durable box to prevent damage to the original product packaging. If items are damaged during shipping in transit back to us due to improper packaging, you will only be refunded for the items not damaged, less any additional shipping costs to return the damaged products to you.

There is a 20% restocking fee on all returned items; no exceptions will be made.

Special order and / or custom fabricated products may not be cancelled or returned under any circumstances.

If you have any questions regarding our policy e-mail us at:  info@rainharvest.com